Join the Team as Success Manager!

Help us empower local retailers and create innovative brands in the kitchen and furniture sectors.

Our passion

We create software and provide expert guidance to enhance every aspect of digital marketing. Each day, we aim to improve and innovate. Join us in this mission to transform the kitchen and furniture industry!

Tasks of a Success Manager

You will serve as the primary contact for first-level support, assisting customers with technical issues and application inquiries related to our software solutions, either by phone or via web meetings.

For more complex queries, you will collaborate closely with second-level support to ensure customers receive effective solutions.

You will proactively reach out to trading partners when existing customers are inactive.

You will address customer complaints and implement strategies to enhance customer satisfaction.

Additionally, you will evaluate customer inquiries for opportunities to improve our products and transfer relevant tickets to the product department.

For more complex queries, you will collaborate closely with second-level support to ensure customers receive effective solutions.

You will proactively reach out to trading partners when existing customers are inactive.

You will address customer complaints and implement strategies to enhance customer satisfaction.

Additionally, you will evaluate customer inquiries for opportunities to improve our products and transfer relevant tickets to the product department.

Process Optimization and Quality Management

You will conduct regular quality checks throughout the customer journey to ensure optimal processes.

In partnership with the Operations team, you will develop strategies to continuously enhance the efficiency of customer service.

You will create practical instructions and support materials to guide end customers in using our software solutions effectively.

You will actively contribute to product development by analyzing market trends and gathering customer feedback.

You will conduct regular quality checks throughout the customer journey to ensure optimal processes.

In partnership with the Operations team, you will develop strategies to continuously enhance the efficiency of customer service.

You will create practical instructions and support materials to guide end customers in using our software solutions effectively.

You will actively contribute to product development by analyzing market trends and gathering customer feedback.

Your profile

• Proven experience in support management.

• Strong communication skills and a passion for engaging with end customers.

• Take pride in resolving customer inquiries effectively.

• Ability to simplify complex concepts in a clear and factual manner.

• Customer-centric approach, always seeking solutions to diverse concerns.

• Diligent in handling routine tasks while contributing innovative ideas.

• In-depth understanding of online marketing principles.

• Proficient in cross-departmental project management.

• Native-level proficiency in German and business fluency in English.

• Proven experience in support management.

• Strong communication skills and a passion for engaging with end customers.

• Take pride in resolving customer inquiries effectively.

• Ability to simplify complex concepts in a clear and factual manner.

• Customer-centric approach, always seeking solutions to diverse concerns.

• Diligent in handling routine tasks while contributing innovative ideas.

• In-depth understanding of online marketing principles.

• Proficient in cross-departmental project management.

• Native-level proficiency in German and business fluency in English.

What we offer

At DOORBOOST, you can anticipate a dynamic and international work environment with genuine development opportunities:

• Collaborate with cutting-edge AI technologies and innovative marketing tools.

• Take on international project responsibilities with premium brands.

• Enjoy a flexible working model with modern offices in Berlin.

• Access regular training opportunities and personalized development paths.

• Benefit from an attractive remuneration package with performance-related incentives.

• Experience flat hierarchies and quick decision-making processes.

• Utilize modern equipment and the latest software tools.

• Participate in regular team events and international exchange opportunities.